Managed IT Services
Managed IT services for small and medium-sized businesses
Your IT should simply work, without you having to take care of it. With our managed IT services, you hand over the day-to-day operation of your IT to us, completely or for selected areas. We take care of monitoring, maintenance, IT security and user support based on a contractually agreed scope of services. The fixed monthly price depends on the number of workstations and systems we support, so your IT costs remain predictable for the whole year.
What fixed-price IT support includes
| Area | Services |
|---|---|
| Workstations and devices | Setup, software distribution, patch management, endpoint protection, remote maintenance, mobile device management |
| Servers and network | 24/7 monitoring, maintenance, administration of firewall, VPN and Wi-Fi |
| Microsoft 365 and cloud | User and licence management, Exchange Online, Teams, SharePoint, permission concepts |
| Backup | Backup concept, daily monitoring, regular restore tests |
| IT security | Email security, multi-factor authentication, vulnerability management, security awareness training, support with NIS2 requirements |
| Service desk | User support by phone, email and ticket system |
| Documentation | Continuously maintained documentation of hardware, licences, access and configurations |
| IT governance | Regular service reviews with reporting and recommendations for further development |
Scope: Projects such as server migrations, office moves or the introduction of new systems are not part of the monthly flat rate. For these, you receive a separate quote in advance.
Service packages for your IT support
| Essential | Business | Premium | |
|---|---|---|---|
| Suitable for | Companies with manageable IT that need basic protection and maintenance | Companies whose business depends significantly on IT | Companies that fully outsource their IT |
| Monitoring and patch management | included | included | included |
| Backup monitoring | included | incl. restore tests | incl. restore tests |
| Remote support | billed by effort | included | included |
| On-site visits | billed by effort | billed by effort | quota included |
| Service review | by contract or by arrangement | by contract or by arrangement | by contract or by arrangement |
You receive the fixed monthly price as an individual quote after the IT inventory.
How the IT takeover works
Inventory
Recording of hardware, software, licences, access and service providers.
Risk assessment
Assessment of the current situation and an action plan by priority.
Stabilisation
Closing critical security gaps, checking backups, building up documentation.
Regular operation
Monitoring, ticket handling and regular reporting to management.
Co-managed IT
Support for your in-house IT department
You employ your own IT staff? Then we take over specific tasks such as monitoring, patch management or backups, provide cover during holidays and sick leave, or contribute specialist knowledge on individual topics. Control stays with your team; we provide relief and resilience.
Learn more about using AI in your existing IT under Managed AI.
How well is your IT set up?
In an IT check, we assess your environment and point out concrete areas for action.